Keith led us through an engaging chat about how to create trust and closeness when working remotely, the ways in which Zoom has transformed the professional landscape, and how to navigate this sometimes-overwhelming new normal.
In case you missed it, you can watch our whole conversation here:
Keith Bailey is the founder of Keith Bailey Communications and co-founder of Sterling Consulting Group, Inc., the first American consulting company to win a major contract for service and communication training within the British Government. Today, after having worked with some of the most prestigious companies in the world, he is an internationally acclaimed expert on service delivery and business communications, whose speaking and consulting talents have brought his company such clients as American Express, AT&T, World Vision, Marriott Hotels and Oracle.
Keith’s research and opinions have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. He also has extensive on-air experience and has been interviewed on ABC, CNN, NBC, Fox and many other affiliates.
Keith has coached and consulted with key executives and faculty at dozens of prestigious organizations including Apple Computer, Avis Rental Car, Charles Schwab, Coors, Dupont, Hewlett Packard, Johnson & Johnson, Lufthansa, Microsoft, PG&E, The Salvation Army, The US Postal Service, and Pizza Hut.
Keith has written 8 business books that all focus on the power of communication, including Customer Service For Dummies. His latest book, No-Nonsense Time Management, will be published in late fall of 2020.
Thanks so much for joining us from Santa Fe, Keith! It was a pleasure spending time with you.
Feature photo by Chris Montgomery